Companies
Companies
The State Railway Company (EFE) is a public law entity and constitutes a self-governing company of the State with its own patrimony. It is governed by DFL No. 1 of August 3, 1993, of the Ministry of Transport and Telecommunications that set the amended and restated provisions of the Act of the Company.
EFE is subject to financial, accounting and tax provisions similar to the ones governing publicly held companies, thus its balance sheet and financial statements are audited by external auditors. Additionally, the company is subject to the supervision of the Securities and Insurance Superintendence (SVS - Superintendencia de Valores y Seguros) regarding its quality as an enterprise managed as a publicly held company, and of the Comptroller General of the Republic (CGR - Contraloría General de la República) regarding State contributions and subsidies.
The company is managed by a board of directors of seven members plus a staff representative. The execution of the agreements of the board of directors is performed by the General Manager, who holds the necessary powers to fulfill this task. His work is supported by six area managers who control the administrative, financial, commercial and operational aspects of the company.
Mission:
“We are an environmentally conscious company that provides its cargo and passenger carrier customers with safe, reliable and highly available rail traffic channels, with an efficient traffic management. For this, we have experienced and committed people that are constantly seeking operational excellence.”
Vision:
"We want to position the railway as the best transportation option, dynamic and flexible, delivering added value, quality, safety and customer satisfaction, supported by the best technology standards and a team in constant development.”
Values:
The values that best define the organizational culture that we wish to promote are:
- Commitment (to the work, and consistent with the Mission)
- Ethics (honesty, transparency and integrity)
- Excellence (do things right and create value)
- Service (costumer service attitude)
- Creativity (to achieve the best results)
Business Model:
As a result of the separation of the businesses of traffic management and passenger and cargo transportation service, all passenger services were transferred to affiliated companies (corporations), leaving to the parent company (EFE) all aspects related to the development and management of railway infrastructure.
The four subsidiaries dedicated to passenger transportation service are:
Metro Regional de Valparaíso S.A., through its service Merval; Trenes Metropolitanos S.A., through its service Metrotren; Servicio de Trenes Regionales Terra S.A., through its service TerraSur; and Ferrocarriles Suburbanos de Concepción S.A., through its service Fesub.
This new business model allows an ongoing search for the modernization of the processes of EFE, both in its institutional framework as well as in the delivery of its services and the management of the company, which maximizes the commercial and operational use of rail infrastructure and technology, promoting the development of competitive transport services that have a positive return.